Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It all depends on the product you have ordered, some products are drop shipped and do not come directly from our warehouse like others do. If your buying a boxed product we try and get these delivered to you within 2-5 working days, if not sooner.
If your buying a tractor or ride on mower (special order item) it could be slightly longer, as we need to PDI the machine. We do try and van deliver these machine if we can, as this gives us a chance to demonstrate the product and ensure your happy and confident with your purchase. If we cannot van deliver your machine as your out of our local delivery area, the tractor will be sent on a pallet via a courage company. They will then contact your directly to book in a specific day and time that suits you.
In the top right hand corner of the website, you should be able to create a account by entering your details.
If you have already placed your order but need to change your shipping address, you need to contact us to cancel your order and re place it under a different address.
Alternatively, you may be able to send us a email confirming you are happy for it to be delivered to the new address, but the email needs to be from the email address you’ve provided for the order. Once this has been done, it will need to be confirmed by one of our customer service team.
Once you place your order with us, shortly after you should receive a order confirmation email, this will reconfirm the details you have provided and also the details of the products you have purchased.
When the items have been dispatched by the warehouse, you will receive tracking information. You will then be able to clink the link a find out exactly where and when your item will be delivered.
If you require more information please call our logistics dept on 01767 235098 during office hours.
When you pay for your items on the website, the software encrypts the numbers so we cannot see them but we are still able to process refunds if needed.
All prices shown on this site are inclusive of Vat.
We ship to UK mainlands only, we are happy to ship to a UK mainlands address and then you can arrange transportation of the product to where ever it needs to go. However once the product leaves the UK, even to other small irelands, the warranty is voided.
Most items will have their own packaging, so there could be multiple parcels, however we do mix some products in the box aswell such as oil with lawnmowers.
If you need to swap an item
Returns and Exchanges
The Consumer Rights Act (CRA) 2015 gives you the right to return anything you buy within 30 days of delivery for whatever reason. Read More
If you have received the wrong item, please notify us as soon as possible for us to rectify this. we will need to arrange collection of the item but we can send the correct item out to you. you can do this by emailing sales@compassgm.co.uk or calling customer service on 01767 235098.
If you notice any damage on the product as you receive it, please sign for it as damaged and contact us within 48 hour time period. We will then be able to send out replacement part or if damage is serve we can issue a replacement. However if this is not done, we can only assume damage has been caused in your possession and any parts will be chargeable.
Compass Garden Machinery
60 Sunderland RD
Sandy
Bedfordshire
SG19 1QY
You can contact us by email sales@compassgm.co.uk or call 01767 235098.
If you have already placed your order but need to change your shipping address, you need to contact us to cancel your order and re place it under a different address.
Alternatively, you may be able to send us a email confirming you are happy for it to be delivered to the new address, but the email needs to be from the email address you’ve provided for the order. Once this has been done, it will need to be confirmed by one of our customer service team.
Depending on how quickly you notify us, we may be able to help. If the order has not left the warehouse yet, then we should be able to make changes. However if its been dispatched and you still want to cancel or change the item then there would be restocking fee charges at 20%
Please note: no changes can be made to special order items.
You are not able to pre order items that are out of stock, however you can enter your email address in the ‘Get Notified’ box. This will send a notification email of when the item next comes back into stock, so you will be first to know when its available.